Frequently Asked Questions
Product & Customization FAQs
Can I request a custom design that’s not listed on the site?
Can I request a custom design that’s not listed on the site?
Absolutely! We specialize in custom artwork, whether it’s a one-of-a-kind digital piece, hand-painted work, or a 3D design. If you have a specific vision, reach out, and we’ll work with you to create a piece that fits your style and space.
Do you offer bulk or wholesale orders for businesses?
Do you offer bulk or wholesale orders for businesses?
Yes! We provide bulk pricing and wholesale options for businesses, interior designers, and corporate spaces. If you’re looking to create a statement wall, a gallery installation, or branded decor, contact us for a custom quote.
What’s the difference between framed prints and stretched canvas?
What’s the difference between framed prints and stretched canvas?
• Framed Prints come with a wooden frame, a UV-protective acrylic sheet, and a matboard for a polished and professional look.
• Stretched Canvas is printed on high-quality canvas, wrapped around a wooden stretcher frame, and ready to hang without additional framing.
Both options are high-quality, long-lasting, and made to order. Let us know which style suits your space best!
Are your prints signed or numbered?
Are your prints signed or numbered?
Most of our pieces are open editions, but some select artworks are available as limited editions with a signature and numbered print run. If you’re interested in a signed or exclusive edition, contact us to see what’s available.
Shipping & Delivery FAQs
Do you ship internationally?
Do you ship internationally?
Currently, we primarily ship within the U.S., but we are working on international shipping options. If you’re located outside the U.S. and interested in a piece, contact us, and we’ll explore the best shipping solution for you.
What shipping carriers do you use?
What shipping carriers do you use?
We ship via FedEx, UPS and USPS to ensure fast and reliable delivery. Once your order is shipped, you’ll receive a tracking number to monitor your shipment’s progress.
How do I track my order?
How do I track my order?
As soon as your order ships, we’ll send you a tracking number via email. You can use this to track your package and estimate its arrival.
Returns, Cancellations & Exchanges
What if I ordered the wrong size?
What if I ordered the wrong size?
All sales are final since each piece is custom-made to order. However, we are working on launching our Buyback Program, which will allow you to swap out artwork for credit toward a future purchase. Stay tuned for details by subscribing to our newsletter.
What happens if my package is lost in transit?
What happens if my package is lost in transit?
If your package is marked as delivered but not received, we recommend checking with neighbors or your local delivery office first. If it is officially lost, contact us immediately, and we’ll work with the carrier to resolve the issue.
What is your refund policy?
What is your refund policy?
Because each piece is custom-printed, mounted, and framed, we do not offer refunds. However, if your order arrives damaged, please contact us immediately with photos of the packaging and artwork, and we’ll send a replacement.
Artwork care & Maintenance FAQs
How should I clean and care for my framed artwork?
How should I clean and care for my framed artwork?
To keep your framed piece looking pristine:
• Use a soft, dry microfiber cloth to remove dust.
• For acrylic glazing, avoid glass cleaners—instead, use a damp microfiber cloth with water or an acrylic-safe cleaner.
Will my artwork fade over time?
Will my artwork fade over time?
No—our prints are UV-protected and high-quality, ensuring vibrant colors and long-lasting durability. Keep artwork out of direct sunlight for optimal longevity.
Can I hang my artwork in humid areas like a bathroom?
Can I hang my artwork in humid areas like a bathroom?
While our pieces are well-protected, excess moisture may affect framing materials over time. If displaying in a bathroom, ensure the room is well-ventilated to prevent damage.