PRIVACY POLICY
Karma by Design
Effective Date: January 7, 2026
Karma by Design (“Karma by Design,” “we,” “us,” or “our”) is a custom art and décor brand operated by House of Karma Creative Agency LLC, based in Detroit, Michigan. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, place orders, submit forms, or opt in to communications.
By using our website or services, you agree to this Privacy Policy.
Information We Collect
- We may collect the following information:
- Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details and customization preferences
- Information submitted through forms or communications
- Non-Personal Information
- Browser type
- Device information
- IP address
- Pages visited and general website usage data
How We Use Your Information
We use your information only to:
- Process and fulfill custom artwork orders
- Communicate about custom orders, production status, and delivery
- Provide order confirmations, updates, and customer support
- Send shipping and tracking notifications
- Send marketing or promotional messages only if you explicitly opt in
- Improve internal operations and website functionality
- Comply with legal or regulatory obligations
SMS & Mobile Communications
If you provide your mobile phone number and opt in, you may receive SMS messages from Karma by Design related to:
- Custom order confirmations
- Production updates
- Shipping and tracking notifications
- Delivery coordination
- Customer support
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact concierge@hokdetroit.com.
Consent to receive SMS messages is not a condition of purchase. Marketing messages require separate, optional consent.
SMS Data Protection (A2P / Carrier Compliance)
Mobile information will not be shared with affiliates, partners, or third parties for marketing or promotional purposes.
Text messaging originator opt-in data and consent are used only by Karma by Design and are never sold, rented, or transferred.
Mobile data may be shared only with service providers strictly necessary to deliver SMS messages, such as messaging platforms, carriers, and aggregators, and only for that purpose.
Data Sharing
We do not sell, rent, or trade personal information.
We may share limited information only:
With service providers necessary to operate our business, such as payment processors, shipping carriers, website hosting, and messaging platforms
To comply with legal obligations or lawful requests
To protect our rights, property, or safety
We do not share personal or mobile information with affiliates or partners for marketing purposes.
Data Security
We implement reasonable administrative and technical safeguards to protect your information. While no system is completely secure, we take appropriate measures to reduce risk and prevent unauthorized access.
Cookies & Tracking
Our website may use cookies or similar technologies to improve user experience and functionality. You may disable cookies through your browser settings, though some features may not function properly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
Your Rights & Choices
You may:
- Request access to your personal information
- Request correction or deletion of your data
- Opt out of marketing communications at any time
- Withdraw consent where applicable
- Requests can be made by contacting concierge@hokdetroit.com.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
Contact Information
- Karma by Design
- A House of Karma Company
- Detroit, Michigan
- Email: concierge@hokdetroit.com
- Website: www.karmaxdesign.com
- Last Updated: January 7, 2026
